::: Notable Quotes :::
"Particular people employed at Dillard’s security would…prey on African-Americans.”
-Michael Imber, former Dillard’s security guard, Good Housekeeping
............................
“Dillard’s has got a major, major problem with these police officers, and if they don’t change the situation, people are going to keep dying. I’ve been in this business for 28 years, and I’ve never heard of another retail chain where they’ve had four deaths.”
-Chris McGoey, nationally known store security expert, San Antonio Current
............................
“I don’t like picking on one chain, but they are so bad, and they don’t show any hint of changing. Their guards are going to keep stopping people, and searching people, and beating people, and killing people, and it just begs the question: Why
hasn’t Dillard’s done something?”
-Chris McGoey, San Antonio Current

::::::::::: FAQ ::::::::::

What is Dillard's customer mistreatment?
Dillard's customer mistreatment can occur when a store patron is unlawfully searched or questioned based on their physical appearance instead of by their behavior.

Who is most affected by Dillard's customer mistreatment?
Dillard's customer mistreatment is unfortunately an all too common occurrence that has been documented and criticized widely. According to the director of the Racial Justice Project at the American Civil Liberties Union of Northern California, women of color have the most regular experiences with Dillard's customer mistreatment.

:::::: ATTENTION! ::::::

Dillard Department Store Patrons:
If you have been wrongfully detained, assaulted, beaten, wrongfully arrested or prosecuted, or falsely accused of shoplifting at a Dillard’s store, you may have a claim.

For a free consultation contact us now:


:: Dillard's Customer Mistreatment ::

How large a problem is Dillard's customer mistreatment?
Dillard's customer mistreatment, according to some experts, may be on the rise due to a disproportionate increase in spending power of African-Americans and limited growth of retail outlets in African-American neighborhoods.

Why is Dillard’s currently involved in lawsuits?
Dillard’s has been involved in a long history of problems between their company and minority groups. Former and present employees have claimed discrimination and customers have filed mistreatment cases against them. Punitive damages have been awarded to victims that have been able to prove they were wrongfully accused of shoplifting or improperly reated.

About Dillard's

In its 1999 Annual Report, Dillard's states that it is "the largest name in fashion apparel retailing, with 342 stores in 29 states," and revenues "exceeding $8.9 billion."

According to a 1994 Wall Street Journal article, William Dillard, the company's founder, was described as "A patient, cunning deal maker who cares deeply about the public image of him and his chain." However, this same article noted that the company has "A long history of strife between the company and minority groups, " citing discrimination lawsuits and unreturned phone calls from Dillard's executives to NAACP officials and financial analysts.

 

-Wall Street Journal Quotes and Dillard's 1999 Annual Report

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