::: Notable Quotes :::
"Particular people employed at Dillard’s security would…prey on African-Americans.”
-Michael Imber, former Dillard’s security guard, Good Housekeeping
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“Dillard’s has got a major, major problem with these police officers, and if they don’t change the situation, people are going to keep dying. I’ve been in this business for 28 years, and I’ve never heard of another retail chain where they’ve had four deaths.”
-Chris McGoey, nationally known store security expert, San Antonio Current
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“I don’t like picking on one chain, but they are so bad, and they don’t show any hint of changing. Their guards are going to keep stopping people, and searching people, and beating people, and killing people, and it just begs the question: Why
hasn’t Dillard’s done something?”
-Chris McGoey, San Antonio Current

::::::::::: FAQ ::::::::::

What is Dillard's customer mistreatment?
Dillard's customer mistreatment can occur when a store patron is unlawfully searched or questioned based on their physical appearance instead of by their behavior.

Who is most affected by Dillard's customer mistreatment?
Dillard's customer mistreatment is unfortunately an all too common occurrence that has been documented and criticized widely. According to the director of the Racial Justice Project at the American Civil Liberties Union of Northern California, women of color have the most regular experiences with Dillard's customer mistreatment.

:::::: ATTENTION! ::::::

Dillard Department Store Patrons:
If you have been wrongfully detained, assaulted, beaten, wrongfully arrested or prosecuted, or falsely accused of shoplifting at a Dillard’s store, you may have a claim.

For a free consultation contact us now:


:: Dillard's Customer Mistreatment ::

How large a problem is Dillard's customer mistreatment?
Dillard's customer mistreatment, according to some experts, may be on the rise due to a disproportionate increase in spending power of African-Americans and limited growth of retail outlets in African-American neighborhoods.

Why is Dillard’s currently involved in lawsuits?
Dillard’s has been involved in a long history of problems between their company and minority groups. Former and present employees have claimed discrimination and customers have filed mistreatment cases against them. Punitive damages have been awarded to victims that have been able to prove they were wrongfully accused of shoplifting or improperly treated.

FAQ

  1. What is Dillard's customer mistreatment?
  2. Who is most affected by Dillard's customer mistreatment?
  3. How do I know if I have a case?
  4. When did Dillard’s first begin seeing claims filed against it because of Dillard's customer mistreatment?

1. What is Dillard's customer mistreatment?
Dillard's customer mistreatment can occur when a store patron is unlawfully searched or questioned based on their physical appearance instead of by their behavior.

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2. Who is most affected by Dillard's customer mistreatment?
Dillard's customer mistreatment is unfortunately an all too common occurrence that has been documented and criticized widely. According to the director of the Racial Justice Project at the American Civil Liberties Union of Northern California, women of color have the most regular experiences with Dillard's customer mistreatment.

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3. How do I know if I have a case?
If you have been wrongfully detained, assaulted, beaten, wrongfully arrested or prosecuted, or falsely accused of shoplifting at a Dillard’s store, you may have a claim. For a free consultation contact us and an attorney can discuss your possible case with you. It will cost nothing to discuss your potential case with us. We handle cases on a contingent fee basis. No attorney fees unless you recover. Court costs and litigation expenses are paid from your share of the recovery, unless otherwise agreed in your contingent fee contract. You remain responsible for your medical bills. If there is no recovery, you will not be responsible for any of your court costs or litigation expenses, except for unpaid medical bills.

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4. When did Dillard’s first begin seeing claims filed against it because of Dillard's customer mistreatment?
 The answer is unknown at this time, but in 1972 Margaret Stuckey, an Arkansas school teacher, was detained, accused of shoplifting and arrested by an off-duty policeman working security for Dillard Department Stores Company in Little Rock, Arkansas. No stolen merchandise was found on Ms. Stuckey, and shortly after receiving an acquittal in municipal court, she brought a civil suit. A jury awarded her damages and the Arkansas Supreme Court affirmed the jury verdict in 1974. Dillard Department Stores, Inc. V. Stuckey, 511 S.W.2d 154 (Ark. S. Ct. 1974). The allegations in Ms. Stuckey’s lawsuit are similar to allegations made in lawsuits filed today – almost 30 years after Ms. Stuckey’s horrible experience!

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