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What is Dillard's customer mistreatment?
Dillard's customer mistreatment can occur when a store patron is unlawfully searched or questioned based on their physical appearance instead of by their behavior.

Who is most affected by Dillard's customer mistreatment?
Dillard's customer mistreatment is unfortunately an all too common occurrence that has been documented and criticized widely. According to the director of the Racial Justice Project at the American Civil Liberties Union of Northern California, women of color have the most regular experiences with Dillard's customer mistreatment.

:::::: ATTENTION! ::::::

Dillard Department Store Patrons:
If you have been wrongfully detained, assaulted, beaten, wrongfully arrested or prosecuted, or falsely accused of shoplifting at a Dillard’s store, you may have a claim.

For a free consultation contact us now:

:: Dillard's Customer Mistreatment ::

How large a problem is Dillard's customer mistreatment?
Dillard's customer mistreatment, according to some experts, may be on the rise due to a disproportionate increase in spending power of African-Americans and limited growth of retail outlets in African-American neighborhoods.

Why is Dillard’s currently involved in lawsuits?
Dillard’s has been involved in a long history of problems between their company and minority groups. Former and present employees have claimed discrimination and customers have filed mistreatment cases against them. Punitive damages have been awarded to several victims that have been able to prove they were wrongfully accused of shoplifting or treated improperly.

Dillard's History of Customer Abuse & Egregious Misconduct

:: June 1994, Darryl Robinson visits a Houston Dillard’s on a shopping spree. He became angry when the assistant manager refused to let him get extra cash out on his debit card and yelled at the clerk. When Robinson continued to argue, security was called and according to some witnesses, he was taken into a back room and beaten. The Dillard’s security guards continued to tape his ankles together and hogtie him while other security guards joined in by jumping on him and a store manager contributed a couple kicks to his body. Thirty hours later Robinson died. San Antoinio Current, July 2000.

:: July 1995, Alton Anderson drove to a Tennessee mall and stayed in the car as his friends went to allegedly shoplift from a Dillard’s. Security guards chased Anderson’s friends into the parking lot and as Anderson tried to drive away a security officer fired two shots into the passenger side of the vehicle, one hitting Anderson in the leg, the other in his heart. Anderson immediately died, shot to death by Dillard’s security guards. Why did he have to die? San Antonio Current, July 2000.

:: 1995, A Texas Tech quarterback , Zebie D. Lethridge, visits Dillard’s with friends and a security guard accuses him of stealing a pair of earrings. Lethridge is prosecuted and wins, so he sued, charging Dillard’s with malicious prosecution and was awarded substantial damages by a Texas jury. San Antoinio Current, July 2000.

:: April, 1996, Paula Hampton, a friend and four children visit a Dillard's store in Overland, Kansas where a Dillard's security guard put the group under surveillance. After making a purchase, Hampton received a coupon redeemable at the fragrance counter. Upon reaching the fragrance counter, Hampton was approached by the security guard. Referring to Hampton's friend, the security guard stated that, "The...bl